Delivery & installation.
How your glass gets from our workshop to your wall — lead times, charges, and what we do if something goes wrong.
Everything is made to your measurements
We do not hold stock. Every panel is cut, toughened, finished and drilled to the dimensions confirmed for your job, which is why nothing here works like a parcel you can track from a warehouse. Production begins only after you approve the final measurements — taken either by you or, if you prefer, by our engineer during a site visit.
Lead time
Standard lead time is 10–14 working days from the date measurements are confirmed and any advance is received. Larger runs, curved glass, fabric-laminated panels and printed artwork can take longer; if your job is one of those we will tell you the realistic date in writing before you commit, not after.
Where we deliver and install
We deliver and install across Bengaluru and the surrounding Karnataka region. For addresses outside that area, tell us the pincode and we will confirm whether we can serve it and what it adds before you place the order. We do not ship glass unaccompanied by our own installation team — toughened glass that arrives damaged is worthless, and handing it to a third-party courier is how that happens.
Delivery charges
Delivery and installation are included in the quoted rate on orders of ₹20,000 and above. Below that threshold a flat delivery charge of ₹2,000 applies, and it is shown as a separate line on your quotation before you pay anything — never added later.
Installation
Installation is carried out by our own team, not subcontracted. We will agree a slot with you in advance and expect the site to be ready: the opening finished, power available, and access clear enough to carry full-height glass in. If we arrive and the site is not ready, we will reschedule — repeated wasted visits may attract a revisit charge, which we will always tell you about before applying it.
Delays
Occasionally a job slips — a toughening batch fails inspection, or a site is not ready. If your date moves we will tell you as soon as we know, with a revised date. Delays caused by the site not being ready, or by measurements changing after production has begun, are not delays we can absorb.
Damaged or incorrect delivery
If a panel arrives damaged, or does not match the written quotation you approved, tell us within 48 hours of delivery and we will replace it at our cost. This sits alongside the warranty described in our terms, and does not affect your rights under the refund policy.
See also our refund policy, terms of use and contact details.