Questions, answered.
The things people ask us most. If yours isn’t here, ask us directly.
Quotations
How do I get a price?
Open any category, configure what you want, enter your measurements, and the estimate appears as you build it. Submit and a PDF reaches your inbox in seconds. No call required, and no obligation.
Is the quotation binding?
It is an estimate based on the measurements you entered. It becomes firm once measurements are confirmed on site — if the opening differs from what you typed, the price moves with it, and we tell you before anything is cut.
Do the prices include GST?
No. Rates and quotation subtotals are shown excluding GST, which is added as a separate line on your estimate.
The site visit
What is the site-visit fee?
An optional paid upgrade at the moment you generate a quotation. It buys a visit from our glass expert, physical samples brought to your home, and on-site measurement. Your quotation is generated either way — the fee buys the visit, not the quote. The exact amount is shown on the payment screen before you pay.
Is it refundable?
Yes — fully, on request, with no questions asked, any time before the visit has taken place. See the refund policy for how to ask.
Can I get a quotation without paying anything?
Yes. Generating a quotation is free and always has been. The paid visit is offered alongside it, never in place of it.
Making and fitting
How long does it take?
Standard lead time is 10–14 working days from confirmed measurements. Curved glass, fabric-laminated panels and printed artwork can take longer — we will give you a realistic date in writing before you commit.
Is installation included?
Yes, installation is included in the quoted rate and carried out by our own team rather than subcontracted.
Do you deliver outside Bengaluru?
We deliver and install across Bengaluru and the surrounding Karnataka region. For other addresses, send us the pincode and we will confirm before you order. Details are in the delivery policy.
Is there a delivery charge?
Delivery and installation are included on orders of ₹20,000 and above. Below that a flat ₹2,000 applies, shown as its own line on the quotation before you pay.
Payment, warranty and changes
How do I pay?
Online through our payment gateway, which supports UPI, cards, net banking and wallets. You will always see the amount and what it is for before you confirm.
What warranty do I get?
Five years on the glass and hardware we supply and install, against manufacturing and structural defects. It does not cover impact damage, or work altered by someone else after we hand over.
Can I cancel or change my order?
Before fabrication begins, yes — a confirmed order can be cancelled for a full refund of any advance. Once glass is cut to your measurements it cannot be resold, so advances are non-refundable from that point. We will always tell you where your order stands before you decide. Full detail in the refund policy.
Something arrived damaged. What now?
Tell us within 48 hours of delivery and we replace it at our cost. That is in addition to the warranty, not instead of it.
See also our terms of use, privacy policy, refund policy and delivery policy.